Terms of Service

Effective September 29, 2026 · Last updated September 29, 2026

1. Agreement

These Terms are an agreement between you and the operator of PhraseCue (“PhraseCue”, “we”, “us”). By using PhraseCue (the website, web app and related services, together the “Service”) you agree to these Terms and our Privacy Policy. If you use the Service for an organisation, you confirm you are authorised to accept these Terms for it.

2. Eligibility and accounts

You must be at least 13 years old (16 in the EEA/UK) and able to form a binding contract. You can use core features without an account; paid plans require one. Keep access to your email secure, because anyone with access to it can sign in to your account. Tell us promptly about any unauthorised use.

3. Your license to use PhraseCue

We grant you a personal, non-exclusive, non-transferable, revocable license to use the Service according to your plan and these Terms. You may not copy, resell, reverse-engineer (except where the law allows), or build a competing product from the Service, its visual systems, shaders, presets or other materials.

4. Plans, trials and billing

• Free plan: exports are limited in resolution, frame rate and length and include a PhraseCue watermark. You may not remove or obscure the watermark.
• Paid plans (Creator, Pro): billed monthly or yearly in advance through Stripe, in the currency shown at checkout. Applicable taxes may be added. Purchases may be processed by Stripe (shown as "Sold through Link") acting as reseller, in which case Stripe's checkout terms also apply to the payment and you can manage or cancel your subscription through Link or in Manage billing.
• Automatic renewal: subscriptions renew automatically at the end of each billing period at the then-current price until cancelled.
• Free trials: if offered, a trial converts to a paid subscription at the end of the trial unless you cancel before it ends. One trial per customer.
• Cancellation: cancel anytime from “Manage billing”. Cancellation takes effect at the end of the current billing period; you keep paid features until then.
• Plan changes: upgrades take effect immediately with a prorated charge; downgrades take effect at the next renewal.
• Price changes: we will give you at least 30 days’ notice of a price increase, which applies from your next renewal.
• Failed payments: if a payment fails, we may retry it and, after a grace period, move your account to the Free plan.

5. Refunds

If you are not happy with a new subscription, email support@phrasecue.com within 14 days of your first payment for a full refund. After that, payments are non-refundable except where required by law, but you can cancel to stop future charges. Consumers in the EU/UK keep any statutory withdrawal rights; by starting to use paid features immediately, you acknowledge that the right of withdrawal may be lost once the digital service has been fully provided, to the extent permitted by law.

6. Your content and music

• You keep ownership of the audio, images and other material you use (“Your Content”) and of the videos you export. Commercial use of exports is allowed as described in your plan (Free and Creator: your own releases and channels; Pro: also client, label and agency work).
• Music rights are your responsibility. You confirm you own or have permission to use any audio and images you load, and to publish videos made with them. PhraseCue does not grant any music, sync or performance license. Platforms such as YouTube or Instagram may enforce their own copyright rules on your uploads.
• Your Content is processed locally in your browser. If you use cloud sync, you give us a limited license to store and process it solely to provide the Service to you.
• If you send us feedback or ideas, we may use them without obligation to you.

7. Acceptable use

Do not use the Service to: infringe anyone’s intellectual property or privacy; create unlawful, hateful, harassing, sexually exploitative or deceptive content; interfere with or overload the Service, bypass plan limits or security, or scrape it; share your account; or resell the Service without our permission. We may suspend or terminate accounts that break these rules.

8. Our intellectual property

The Service, including its software, visual systems, shaders, presets, design, names and logos, belongs to us or our licensors and is protected by law. “PhraseCue” and our logos are our trademarks. These Terms do not transfer any of our rights to you except the license above. The visuals generated in your exported videos may be used as part of those videos under your plan’s license.

9. Third-party services

The Service relies on third parties such as Stripe (payments), Supabase (accounts and storage) and email providers. Their terms may also apply, and we are not responsible for their services.

10. Availability and changes

We work to keep PhraseCue available and improving, but we may change, suspend or discontinue features. If we discontinue a paid plan entirely, we will refund any prepaid unused portion. Because rendering happens in your browser, results can vary by device, browser and hardware.

11. Termination

You can stop using the Service and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or to protect the Service or others. Sections that by their nature should survive termination (such as ownership, disclaimers and limits of liability) survive.

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Automatic music analysis (tempo, sections, motifs and other detections) is an estimate and may be inaccurate. Keep your own backups of important projects and files.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR USD $50. Some jurisdictions do not allow these limits, so they may not apply to you; nothing in these Terms limits rights you have as a consumer that cannot be excluded by law.

14. Indemnity

You agree to defend and indemnify us against claims arising from Your Content (including music you did not have the rights to use) or your breach of these Terms, to the extent permitted by law.

15. Governing law and disputes

These Terms are governed by the laws of the United States and of the U.S. state in which PhraseCue is operated, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in that state, except that consumers may bring claims in their local courts where the law allows. Before filing a claim, please contact us so we can try to resolve it informally.

16. Changes to these Terms

We may update these Terms. For material changes we will notify you by email or in the app at least 14 days before they take effect. Continuing to use the Service after that means you accept the updated Terms.

17. Contact

PhraseCue · support@phrasecue.com
For formal legal notices, email us first and we will provide a postal address.